FAQ

  •  If I place an order now, when will I receive it?
As soon as possible. Due to COVID we have increased processing times that may take up to 10 business days, and the shipping time will depend on which method you choose at checkout. We are small business making things by hand, but rest assured, we have an expert team of talented individuals working hard to get your orders to you:
The Salt Team: Kiki, Bird Shirt, Sequin Ron Swanson, Sharpie Minion Santa, Spider-Man Pumpkin, Renaissance Christopher Walken, Adela, Adela's Arm, and Michelle. 
  • Do you have any suggestions for how to choose which colors of Crème Tint Pro for my bundle?

Yep! Here is a video with tips for selecting shades of Crème Tint Pro:

  • Are your products Vegan and Cruelty-Free?

Yes and we wouldn't have it any other way.

  • Do you test on animals, at any point during the production of your products?

Nope.

  • Are your raw ingredients tested on animals by your suppliers?

Nope.

  • Does any third party test on animals on your or your suppliers behalf?

Nope.

  • Do you test on animals when required by law?

We don't ship to places where it would be required by law and are excited to contribute to the conversation and activism regarding changing those antiquated laws so in short, nooooope.

  • How many Crème Tint Pro pans fit in The Palette?
You can fit up to 8 pans, and still have some room for a small tool or brush.  The inner dimensions of the magnetic base are 6.25"x3.8"x.4"
  • How many Crème Tint Pro pans fit in The Palette Mini?
You can fit up to 4 pans. The inner dimensions of the magnetic base are 3.25"x3.25"x.25"
  • What is the shelf life of Crème Tint Pro?
12M once opened.
  • I live outside of the US, can I place an order?

We are very pleased to ship to over 200 countries worldwide! We do not ship to China as part of our commitment to animal rights. We'd be happy to ship there once the legislation requiring animal testing is changed :).

  • Does Salt offer returns?

Absolutely! To be eligible for a return, it must be within 30 days of your purchase, and your item must be unused and in the same condition that you received it. It must also be in the original packaging. Shoot our customer service an email at hello@saltnewyork.com for assistance. 

  • Can I use makeup that I already own in The Palette?

Absolutely! Most makeup can be depotted and stored snuggly in The Palette.