FAQ

Most Recent Pre-order Shipment Update:

•  Which orders qualify as pre-orders?

  All orders are now pre-orders. We have begun shipping and all orders will be shipped over the next several weeks. We are a truly small business with 3 employees and it will take us some time to get through every single order. You will receive a shipping confirmation email when your email ships :). Please see the videos above for more information. Thank you!

•  Where can I find updates about the delivery date of the pre-orders?

  We will always have the most up-to-date information here on the FAQ page, and we will continue to post to instagram and send emails as new information becomes available. Please note that we will not have more specific information if you email us, and as much as we love talking with all of you, it actually slows us down to respond to individual emails asking for updates. I promise we will post the most specific and up-to-date information here and on instagram. You are of course welcome to email us anytime! But if the email is just asking for an update, you can save yourself some time and just check this page :).

• How do I qualify for the pre-order discount?

  Orders of $80+ will get 50% off when you use the code PREORDER at checkout. This can be any combination of tints, adjusters, and palettes, as long as your cart’s subtotal is $80+. Pre-orders will be delivered in September 2021.

• Do you have any suggestions for how to choose which colors of Crème Tint Pro for my bundle?

Yep! Here is a video with tips for selecting shades of Crème Tint Pro:

• Are your products Vegan and Cruelty-Free?

Yes and we wouldn't have it any other way.

• Do you test on animals, at any point during the production of your products?

Nope.

• Are your raw ingredients tested on animals by your suppliers?

Nope.

• Does any third party test on animals on your or your suppliers behalf?

Nope.

• Do you test on animals when required by law?

We don't ship to places where it would be required by law and are excited to contribute to the conversation and activism regarding changing those antiquated laws so in short, nooooope.

• How many Crème Tint Pro pans fit in The Palette?

• I live outside of the US, can I place an order?

Unfortunately, due to COVID, we have scaled back our international shipments and at this time we are only shipping to the USA, Canada, the UK, and Australia, please check back for updates!

• Does Salt offer returns?

Absolutely! To be eligible for a return, it must be within 30 days of your purchase, and your item must be unused and in the same condition that you received it. It must also be in the original packaging. Shoot our customer service an email at hello@saltnewyork.com for assistance. 

• Can I use makeup that I already own in The Palette?

Absolutely! Most makeup can be depotted and stored snuggly in The Palette.