FAQ

  • When will the presale orders be delivered?

We are experiencing delays due to COVID-19, and shipments and orders will be shipped in June and delivered in late June through July (international orders may have additional delays going through customs.) You will receive an email with tracking information when your order has shipped. We will keep our customers updated if there are any further changes and appreciate everyone's patience and understanding! Below is a video from Kiki G. with more details:

Here is the previous update video:

  • When will orders placed now be delivered?

Orders placed now will be delivered in July. You will receive an email with your tracking information as soon as your order has shipped.

  • Do you have any suggestions for how to choose which colors of Crème Tint Pro for my bundle?

Yep! Here is a video with tips for selecting shades of Crème Tint Pro:

  • Are your products Vegan and Cruelty-Free?

Yes and we wouldn't have it any other way.

  • Do you test on animals, at any point during the production of your products?

Nope.

  • Are your raw ingredients tested on animals by your suppliers?

Nope.

  • Does any third party test on animals on your or your suppliers behalf?

Nope.

  • Do you test on animals when required by law?

We don't ship to places where it would be required by law and are excited to contribute to the conversation and activism regarding changing those antiquated laws so in short, nooooope.

  • How many Crème Tint Pro pans fit in The Palette?
You can fit up to 8 pans, and still have some room for a small tool or brush.  The inner dimensions of the magnetic base are 6.25"x3.8"x.4"
  • How many Crème Tint Pro pans fit in The Palette Mini?
You can fit up to 4 pans. The inner dimensions of the magnetic base are 3.25"x3.25"x.25"
  • I live outside of the US, can I place an order?

We are very pleased to ship to over 200 countries worldwide! We do not ship to China as part of our commitment to animal rights. We'd be happy to ship there once the legislation requiring animal testing is changed :).

  • Does Salt offer returns?

Absolutely! To be eligible for a return, it must be within 30 days of your purchase, and your item must be unused and in the same condition that you received it. It must also be in the original packaging. Shoot our customer service an email at hello@saltnewyork.com for assistance. 

  • Can I use makeup that I already own in The Palette?

Absolutely! Most makeup can be depotted and stored snuggly in The Palette. Check out this tutorial from Kiki G. to see how: