FAQ

 
  • What is the presale?

From Feb. 1st at 12:00am to Feb. 29th at 11:59pm EST all bundles are 50% off and for the first time ever, have FREE worldwide* shipping. 

*details below

  • What is special about the presale?

Aside from the great discount, successfully crowdfunding our products (including the original Palette and Crème Tint Pro) through presales has given us the freedom to create products we're passionate about, without compromise. 

  • When will the presale orders be delivered?

With 2 years, and 2 successful presales under our belts, we have fine-tuned the production process and feel confident in our ability to deliver. Our manufacturers are ready to start production once the presale has ended, and orders will be delivered to customers in May. Here’s a handy timeline of the process:

  • Are your products Vegan and Cruelty-Free?

Yes and we wouldn't have it any other way.

  • Do you test on animals, at any point during the production of your products?

Nope.

  • Are your raw ingredients tested on animals by your suppliers?

Nope.

  • Does any third party test on animals on your or your suppliers behalf?

Nope.

  • Do you test on animals when required by law?

We don't ship to places where it would be required by law and are excited to contribute to the conversation and activism regarding changing those antiquated laws so in short, nooooope.

  • How many Crème Tint Pro pans fit in The Palette?
You can fit up to 8 pans, and still have some room for a small tool or brush.  The inner dimensions of the magnetic base are 6.25"x3.8"x.4"
  • How many Crème Tint Pro pans fit in The Palette Mini?
You can fit up to 4 pans. The inner dimensions of the magnetic base are 3.25"x3.25"x.25"
  • I live outside of the US, can I place an order?

We are very pleased to ship to over 200 countries worldwide! During the presale (Feb. 1st-29th) ONLY we are offering free Standard Shipping to all of them when you preorder a bundle. We do not ship to China as part of our commitment to animal rights. We'd be happy to ship there once the legislation requiring animal testing is changed :).

  • Does Salt offer returns?

Absolutely! To be eligible for a return, it must be within 30 days of your purchase, and your item must be unused and in the same condition that you received it. It must also be in the original packaging. Shoot our customer service an email at hello@saltnewyork.com for assistance. 

  • Can I use makeup that I already own in The Palette?

Absolutely! Most makeup can be depotted and stored snuggly in The Palette. Check out this tutorial from Kiki G. to see how: