FAQ

•  Which orders qualify as pre-orders?

  All orders that contain either a Mini or Large Palette will be shipped as pre-orders. Pre-orders will be delivered in August 2021.

• How do I qualify for the pre-order discount?

  Orders of $80+ that contain either a Mini or Large Palette will get 50% off when you use the code PREORDER at checkout. This can be any combination of tints, adjusters, and palettes, as long as your cart’s subtotal is $80+. Pre-orders will be delivered in August 2021.

•  Will my order ship in one shipment?

  Yes. If you place an order with NO palettes, Mini or Large, it will ship with our regular processing times of up to 10 business days. If you place an order that contains a Mini or Large Palette, for any dollar amount, it will be a pre-order and all items will be delivered in one shipment in August 2021.

• Do you have any suggestions for how to choose which colors of Crème Tint Pro for my bundle?

Yep! Here is a video with tips for selecting shades of Crème Tint Pro:

• Are your products Vegan and Cruelty-Free?

Yes and we wouldn't have it any other way.

• Do you test on animals, at any point during the production of your products?

Nope.

• Are your raw ingredients tested on animals by your suppliers?

Nope.

• Does any third party test on animals on your or your suppliers behalf?

Nope.

• Do you test on animals when required by law?

We don't ship to places where it would be required by law and are excited to contribute to the conversation and activism regarding changing those antiquated laws so in short, nooooope.

• How many Crème Tint Pro pans fit in The Palette?

• I live outside of the US, can I place an order?

Unfortunately, due to COVID, we have scaled back our international shipments and at this time we are only shipping to the USA, Canada, the UK, and Australia, please check back for updates!

• Does Salt offer returns?

Absolutely! To be eligible for a return, it must be within 30 days of your purchase, and your item must be unused and in the same condition that you received it. It must also be in the original packaging. Shoot our customer service an email at hello@saltnewyork.com for assistance. 

• Can I use makeup that I already own in The Palette?

Absolutely! Most makeup can be depotted and stored snuggly in The Palette.