FAQ
FAQ
Answers to all your questions. Still need assistance? Email us at hello@saltnewyork.comOur current processing times are up to 4 business days. Once processed, your shipping speed depends on the shipping carrier and service selected at checkout. All of our orders include tracking, and you can check the status of your order by following the tracking link that is emailed to you when we ship your order.
Send us an email at hello@saltnewyork.com and we will help you find the perfect shades.
For fastest results, include some unedited selfies taken in natural light :).
We are proud to have an incredibly low return request rate. That said, if things don't work out with your domestic order, send us an email at hello@saltnewyork.com within 30 days of delivery and we will try our best to assist you. Please note that we do not accept returns for international orders.
One of the biggest problems with all this trash everywhere is....all this trash everywhere. Salt addresses this issue head on by making very, very little trash. Both literally and figuratively. Our makeup products are shipped in refills made from recycled paper, and are held in metal pans. The metal pans and the recycled paper envelopes are fully recyclable. We spoke with various recycling experts to find the best ways to make packaging that can actually enter the recycling system. A huge issue many companies have is making products that sound sustainable, but contain materials that don't easily integrate with the recycling systems available. We kept things simple. Our palettes are built to last using the highest quality materials so they don't end up in the garbage in the first place.
We offer shipping to many countries via DHL Express. Please note that we do not accept returns on international orders and are not liable for lost packages.
Here is the full list of countries we ship to in alphabetical order:
- Albania
- Andorra
- Angola
- Anguilla
- Antigua & Barbuda
- Armenia
- Aruba
- Australia
- Austria
- Azerbaijan
- Bahamas
- Bahrain
- Bangladesh
- Barbados
- Belgium
- Belize
- Benin
- Bermuda
- Bhutan
- Bolivia
- Bosnia & Herzegovina
- Botswana
- Brazil
- British Virgin Islands
- Brunei
- Bulgaria
- Burkina Faso
- Burundi
- Cambodia
- Cameroon
- Canada
- Cape Verde
- Caribbean Netherlands
- Cayman Islands
- Chad
- Colombia
- Comoros
- Cook Islands
- Costa Rica
- Croatia
- Curaçao
- Cyprus
- Czechia
- Denmark
- Djibouti
- Dominica
- Dominican Republic
- Ecuador
- Egypt
- El Salvador
- Equatorial Guinea
- Estonia
- Eswatini
- Ethiopia
- Falkland Islands
- Faroe Islands
- Fiji
- Finland
- France
- French Guiana
- French Polynesia
- Gabon
- Gambia
- Georgia
- Germany
- Ghana
- Gibraltar
- Greenland
- Grenada
- Guadeloupe
- Guatemala
- Guernsey
- Guinea
- Guinea-Bissau
- Guyana
- Haiti
- Honduras
- Hong Kong SAR
- Hungary
- Iceland
- India
- Ireland
- Israel
- Jamaica
- Japan
- Jersey
- Jordan
- Kazakhstan
- Kenya
- Kiribati
- Kuwait
- Kyrgyzstan
- Laos
- Latvia
- Lesotho
- Liechtenstein
- Lithuania
- Luxembourg
- Macao SAR
- North Macedonia
- Madagascar
- Malawi
- Maldives
- Malta
- Martinique
- Mauritania
- Mauritius
- Mayotte
- Moldova
- Monaco
- Mongolia
- Montenegro
- Montserrat
- Morocco
- Mozambique
- Namibia
- Nauru
- Nepal
- Netherlands
- New Caledonia
- New Zealand
- Nicaragua
- Nigeria
- Niue
- Norway
- Oman
- Pakistan
- Panama
- Papua New Guinea
- Paraguay
- Philippines
- Poland
- Portugal
- Qatar
- Réunion
- Romania
- Rwanda
- Samoa
- San Marino
- Sào Tomé & Príncipe
- Saudi Arabia
- Senegal
- Serbia
- Seychelles
- Sierra Leone
- Singapore
- Slovakia
- Slovenia
- Solomon Islands
- South Africa
- South Korea
- Sri Lanka
- St. Barthélemy
- St. Helena
- St. Kitts & Nevis
- St. Lucia
- St. Martin
- St. Vincent & Grenadines
- Suriname
- Sweden
- Switzerland
- Taiwan
- Tanzania
- Thailand
- Timor-Leste
- Togo
- Tonga
- Trinidad & Tobago
- Tunisia
- Turks & Caicos Islands
- Tuvalu
- Uganda
- United Arab Emirates
- United Kingdom
- United States
- Uzbekistan
- Vanuatu
- Zambia
Yes and we wouldn't have it any other way.
Nope.
Nope.
Nope.
We don't ship to places where it would be required by law and are excited to contribute to the conversation and activism regarding changing those antiquated laws so in short, nooooope.
24M unopened and 12M after opening.